Complaints & Comments
If you have a problem we recommend that in the first instance you speak to your child's keyworker or a member of the Pre-School staff. Most issues can be dealt with quickly and effectively in this way.
Staff members are available at drop of and collection times for a quick chat or if you need to talk more in depth you can arrange either to come in and speak to your child's keyworker/Pre-School manager or ask them to give you a call at a convenient time.
If your issue has not been satisfactorily dealt with then you can speak to the Manager either face to face, emailing firstname.lastname@example.org or by calling 0118 942 9865 (during Pre-School session times). Alternatively you can email the Chair of the Pre-School Commitee at email@example.com
You can also speak to a Committee Member, to see a list of the Committee Members and their contact information please check the board in the entrance hall.
To see our formal complaints policy please click the link below.